Privacy
Policy

Introduction

Self Help Inc ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Soul Note mobile application and related services (collectively, the "Service"). By using our Service, you consent to the data practices described in this policy.

Information We Collect

Personal Information

We may collect personal information that you provide directly to us, including:

• Name and contact information (email address, phone number)
• Account credentials (username, password)
• Profile information and preferences
• Journal entries and mood tracking data
• Support messages and communications
• Payment information (processed by secure third-party providers)

Automatically Collected Information

When you use our Service, we may automatically collect:

• Device information (device type, operating system, unique device identifiers)
• Usage data (app features used, time spent, interaction patterns)
• Location data (with your permission)
• Log data (IP address, browser type, access times)

Health and Wellness Data

Our app may collect sensitive health-related information including:

• Mood and emotional state data
• Mental health tracking information
• Journal entries related to mental wellness
• Chat interactions with our AI support features

How We Use Your Information

We use the collected information for the following purposes:

• Provide, maintain, and improve our Service
• Personalize your experience and provide tailored content
• Respond to your inquiries and provide customer support
• Send important notifications about our Service
• Analyze usage patterns to improve our features
• Ensure the security and integrity of our Service
• Comply with legal obligations
• Process transactions and manage subscriptions

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our Service, including:

• Cloud storage and hosting providers
• Analytics and performance monitoring services
• Payment processing services
• Customer support platforms

Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Prevent fraud or illegal activities
• Protect the safety of our users or the public

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Secure data centers and infrastructure

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to provide our Service and fulfill the purposes outlined in this Privacy Policy. We may retain certain information for longer periods when required by law or for legitimate business purposes.

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Objection: Object to certain processing of your information
• Restriction: Request restriction of processing

To exercise these rights, please contact us using the information provided below.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and that appropriate safeguards are in place.

Third-Party Links and Services

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy within our app and updating the "Last Updated" date. Your continued use of the Service after such changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Self Help Inc

Email: soulnote15@gmail.com

Phone: +256 791 106 054

Address: Gulu, Uganda