Terms of
Use

Last updated: January 1, 2025

Agreement to Terms

These Terms of Use ("Terms") constitute a legally binding agreement between you and Self Help Ltd ("Company," "we," "our," or "us") regarding your use of the Self Halp: Mental Healh App mobile application and related services (collectively, the "Service"). By downloading, installing, accessing, or using our Service, you agree to be bound by these Terms.

Self Halp: Mental Healh App is a comprehensive mental wellness application designed to support your emotional well-being, personal growth, and mental health journey through various evidence-based tools and features.

Acceptance of Terms

By accessing or using Self Halp: Mental Healh App, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use our Service.

These Terms apply to all users of the Service, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Description of Service

Self Halp: Mental Healh App is a comprehensive mental wellness and personal development application that provides:

  • Digital journaling and mood tracking with analytics and insights
  • AI-powered companion chat for personalized guidance and support
  • Habit tracking and goal-setting tools for personal growth
  • Mental health resources, educational content, and wellness library
  • Meditation guides, breathing exercises, and relaxation techniques
  • Daily affirmations, motivational content, and wellness reminders
  • Progress analytics and personalized insights
  • Premium subscription features for enhanced functionality
  • Crisis support resources and emergency contact information
  • Community features and peer support tools

We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time. The Application is designed for general wellness purposes and is not intended as a substitute for professional medical or mental health care.

Premium Subscription Terms

Premium Features

Premium subscription provides access to enhanced features including but not limited to:

  • Unlimited AI companion chat interactions
  • Advanced mood analytics and insights
  • Unlimited journal entries and habit tracking
  • Premium meditation guides and relaxation content
  • Priority customer support
  • Export and backup capabilities
  • Ad-free experience
  • Early access to new features

Auto-Renewal Terms

IMPORTANT: Subscriptions automatically renew unless cancelled 24 hours before the current period ends.

Note: You retain access to premium features until your current billing period ends. Cancellation takes effect at the next renewal date.

Free Trial and Billing

Free trial and billing terms:

  • Free trials may be offered at our discretion with varying lengths
  • Automatic billing begins when trials expire unless cancelled beforehand
  • Billing occurs through your App Store account using your selected payment method
  • Free trial offers are limited to one per user and cannot be combined
  • Payment failures may result in suspended access to premium features

Refunds

Refund terms:

  • All purchases are processed by and subject to the refund policies of your App Store
  • Refund requests must be submitted directly to Apple App Store or Google Play Store
  • We do not process direct refunds for App Store purchases
  • Subscription fees are generally non-refundable except as required by applicable law
  • Deleting the app does not cancel active subscriptions

Mobile Application Store Terms

App Store Compliance

Your use of the Application is subject to the terms and policies of the app store from which you downloaded it:

  • Apple App Store: Subject to Apple Media Services Terms and Conditions
  • Google Play Store: Subject to Google Play Terms of Service
  • You agree to comply with all applicable app store terms and policies
  • App store terms take precedence for platform-specific interactions

Third-Party Beneficiaries

App stores and their subsidiaries are third-party beneficiaries of these Terms and may enforce them directly against you. In case of conflicts between these Terms and app store terms, the app store terms prevail for platform-specific matters.

Platform Responsibilities

You acknowledge that:

  • App availability depends on the respective app store
  • App stores are not responsible for the Application or customer support
  • App store refund policies apply to purchases made through their platforms
  • Apple has no obligation to provide maintenance or support services
  • Google Play Store policies apply to Android users

User Accounts

To access certain features of the Service, you may be required to create an account. You agree to:

  • Provide accurate, current, and complete information
  • Maintain and update your account information
  • Maintain the security and confidentiality of your account credentials
  • Accept responsibility for all activities that occur under your account
  • Notify us immediately of any unauthorized use of your account

You must be at least 13 years old to create an account. Users between 13 and 18 years of age must have parental or guardian consent to use the Application.

Acceptable Use Policy

You agree not to use the Service to:

  • Violate any applicable laws or regulations
  • Infringe on intellectual property rights
  • Transmit harmful, threatening, or harassing content
  • Distribute spam, malware, or malicious code
  • Attempt to gain unauthorized access to our systems
  • Interfere with the proper functioning of the Service
  • Impersonate any person or entity
  • Share content that promotes self-harm, suicide, violence, or illegal activities
  • Engage in cyberbullying, harassment, or threatening behavior
  • Violate the privacy or rights of other users
  • Use the Application while under the influence of substances that impair judgment

We reserve the right to suspend or terminate accounts that violate these terms. We also reserve the right to report illegal activities to appropriate law enforcement authorities.

Content and Privacy

Your Content

You retain ownership of any content you create or upload to the Service, including journal entries and personal data. By using the Service, you grant us a license to use, store, and process your content solely for the purpose of providing the Service.

Privacy

Your privacy is important to us. Please review our Privacy Policy, which also governs your use of the Service, to understand our practices.

Data Security

We implement reasonable technical and organizational security measures to protect your data, including encryption and secure data storage. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Health Data

Your health and wellness data, including mood entries, journal content, and habit tracking information, is treated with the highest level of confidentiality and is used solely for providing and improving the Service as described in our Privacy Policy.

Health and Medical Disclaimer

IMPORTANT: Self Halp: Mental Healh App is designed for general wellness, mood tracking, and personal development purposes only. It is not intended to diagnose, treat, cure, or prevent any medical condition or mental health disorder.

  • The Service is not a substitute for professional medical advice, diagnosis, or treatment
  • Always seek the advice of qualified health professionals for any medical or mental health concerns
  • If you are experiencing a mental health crisis or emergency, contact emergency services (911, 988 Suicide & Crisis Lifeline, or your local emergency number) immediately
  • The AI chat feature provides general support and information only - it is not a replacement for therapy, counseling, or professional mental health treatment
  • Do not use the Application if you are experiencing active suicidal ideation or self-harm thoughts

We strongly encourage users to work with licensed mental health professionals alongside using Self Halp: Mental Healh App. We disclaim any liability for decisions made based solely on information provided through the Service.

Intellectual Property Rights

The Service and its original content, features, and functionality are and will remain the exclusive property of Self Help Ltd and its licensors. The Service is protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works of our content without explicit written permission.

Termination

We may terminate or suspend your account and access to the Service immediately, without prior notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties.

You may delete your account at any time through the app settings. Upon termination, your right to use the Service will cease immediately.

Enforcement Rights and Monitoring

Content Monitoring

We reserve the right to monitor content and usage for:

  • Service operation and maintenance
  • Ensuring compliance with these Terms
  • Meeting legal requirements
  • Protecting user safety and security

Enforcement Actions

We may, at our discretion:

  • Remove or disable content that violates these Terms
  • Suspend or terminate accounts for violations
  • Cooperate with law enforcement when required
  • Preserve content as required by law

Disclaimers and Warranties

IMPORTANT DISCLAIMER: THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

WE DISCLAIM ALL WARRANTIES INCLUDING:

  • IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE
  • WARRANTIES OF UNINTERRUPTED, ERROR-FREE, OR SECURE SERVICE
  • WARRANTIES REGARDING CONTENT ACCURACY OR COMPLETENESS
  • WARRANTIES THAT DEFECTS WILL BE CORRECTED
  • WARRANTIES OF VIRUS-FREE OPERATION

WE MAKE NO REPRESENTATIONS ABOUT:

  • Service availability at specific times or locations
  • Meeting your specific requirements or expectations
  • Results you may obtain from using the Service
  • Accuracy of any linked content

Some jurisdictions do not allow limitations on implied warranties, so these limitations may not apply to you. Your use of the Service is solely at your own risk.

Limitation of Liability

IMPORTANT LIABILITY LIMITATION: TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SELF HELP LTD SHALL NOT BE LIABLE FOR ANY DAMAGES WHATSOEVER.

SELF HELP LTD AND ITS AFFILIATES SHALL NOT BE LIABLE FOR:

  • INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
  • LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES
  • DAMAGES FROM UNAUTHORIZED ACCESS TO YOUR DATA
  • DAMAGES FROM THIRD-PARTY CONDUCT ON THE SERVICE
  • PERSONAL INJURY OR PROPERTY DAMAGE FROM SERVICE USE

TOTAL LIABILITY LIMITS:

  • Amount paid by you in the preceding 12 months, OR
  • Fifty dollars ($50) if no payments made

THESE LIMITATIONS APPLY REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, WHETHER IN CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, so the above limitations may not apply to you. The limitations reflect the allocation of risk between the parties and are a fundamental element of the basis of the bargain between you and us.

Indemnification

USER RESPONSIBILITY: You agree to defend, indemnify, and hold us harmless from certain claims and expenses arising from your use of the Service.

You agree to defend and indemnify Self Help Ltd from claims arising from:

  • Your use of the Service or violation of these Terms
  • Your content or violation of others' rights
  • Your violation of applicable laws or regulations
  • Third-party claims related to your Service use

Defense Rights

We may assume defense of any indemnifiable matter at your expense. You agree to cooperate with our defense efforts and will be notified of claims when reasonably possible.

Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Uganda, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be resolved in the courts of Uganda.

If you are a resident of the European Union, you may also have rights under local consumer protection laws. Nothing in these Terms affects your rights as a consumer under applicable local law.

Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of any material changes through the app, by email, or by push notification. Your continued use of the Service after such modifications constitutes acceptance of the updated Terms.

We recommend that you periodically review these Terms to stay informed of any changes. The "Last Updated" date at the top of this document indicates when these Terms were last revised.

Contact Information

If you have any questions about these Terms of Use, please contact us:

Self Help Ltd

Email: soulnote15@gmail.com
Phone: +256 791 106 054
Address: Gulu, Uganda

Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law, and the remaining provisions will continue in full force and effect.

These Terms of Use are effective as of January 1, 2025

By using Self Halp: Mental Healh App, you acknowledge that you have read, understood, and agreed to these Terms.

For the most current version of these Terms, please check this page within the application.